Please return items to:

Artifact Lighting Ltd, Centurion House, Woodside Road, Bournemouth, Dorset, BH5 2BA

Please include a note with your name and order number so we can correctly identify your return.

Once a return has been accepted, a refund will be made within the next 30 days.

The return postage is at the customer’s expense. The return postage fee (with a maximum value of £15) will only be reimbursed if the item clearly does not match the product description on the website. In such cases, the customer must provide us with a copy of the postage receipt.

All returns must be sent by a recorded service as proof of delivery may be required.

• Returns are not accepted for our commercial customers. 
  
• Returns are not accepted for international orders.
  
• Returns are not accepted for bespoke shade colour order.
  
• Items must be returned in the condition in which they were sold, i.e. unused and unaltered.